Product Warranty

The warranty period is the period during which the customer, upon discovering a defect in the product, has the right to require the seller or manufacturer to take measures to eliminate the defect. The seller must eliminate the defects; unless it is proved that they arose as a result of violations by the buyer of the rules of operation.

When does the warranty start?

·        from the moment of transfer of the products to the consumer, if there is no specification in the contract;

·        if it is not possible to set the date of purchase, then the warranty goes from the moment of manufacture;

·        when ordering products from an online store, the warranty starts from the day of delivery.

The warranty service includes:

·         elimination of product defects in certified service centers;

·         exchange for a similar product without additional payment;

·         exchange for a similar product with an additional payment;

·         return of the products and transfer of funds to the buyer's account.

Rules for the exchange and return of products:

Exchange and return of good quality products

The seller guarantees that the buyer can refuse the products of proper quality within 7 days from the date of purchase of the products, if:

·         the product has not been put into operation and has a marketable appearance, is in a package with all labels, and there are also documents for the purchase of products;

·         the product is not included in the list of products of proper quality that are not subject to return and exchange.

The buyer has the right to exchange a product of proper quality for another trade offer of this product or another product identical in value or for another product with an additional payment or refund of the price difference.

Exchange and return of products of inadequate quality

If the buyer finds defects in the product after its purchase, he may request a replacement from the seller. The replacement must be made within 7 days from the date of the claim. If an examination is appointed for the conformity of the products with the specified standards, then the exchange must be made within 20 days.

Technically complex products of inadequate quality are replaced with products of the same brand or with a similar product of another brand with a recalculation of the cost. The refund is made by canceling the purchase and sale agreement and refunding the amount in the amount of the cost of the products.

Refund of funds

The refund period depends on the type of payment that the buyer initially chose.

The cost of the products is credited to the customer's account, if a non-cash payment was used, within 5 business days after receiving the application from the buyer.

When using electronic payment systems, the refund is made to the buyer's card within 10 calendar days.